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How to reply new ticket?

Once customer generates ticket then admin can reply to the customer by clicking on it. If any customer occurs any issues then they can asked any query in this section. They can create new ticket and send it by taking some step.
To do this follows the step:-

Step1: First open your website and login. It will redirect to the dashboard



Step2: Click on Communication in the menu bar,Please follow this path:- Communication >> Support Ticket >> View Ticket




Step3: Once you reach View Ticket Page, you can see the list of ticket present inside the Ticket page.



Step4: Click on the customer name .It will redirect to the ticket detail where you have to click on the add replay.



Step5: Once a new panel opens, you'll need to describe that issue in the details column and attach your document on it. Then you have to click on the submit button



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