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How to reply new ticket?

Once customer generate ticket then admin can reply to the customer by clicking If any customer occurs any issues then they can asked any query in this section. They create new ticket and send it by taking some step.
To do that follows the step. This is given below.

Step1: First open your website and login. It will redirect to the dashboard



Step2: Click on Communication in the menu bar,Please follow this path:- Communication >> Support Ticket >> View Ticket




Step3: Once you reach View Ticket Page. You have see list of ticket present inside the Ticket page.




Step4: Click on the customer name .It will redirect to the ticket detail where you have to click on the add replay.




Step5: A new panel is open where you describe that issues in description column and attach the document on it if it required then click on submit button




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